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Frequently Asked Questions about Heartfelt
If you have a question about Heartfelt's cards and services, chances are that someone else has too. Check our list of frequently asked questions below to see if we've addressed your concern.
General Questions
Charity Questions
Shipping and Handling Questions
Billing/Customer Service Questions
Questions About our Cards
Imprinting Questions
Mailing Services Questions
Site/Account Questions
| General Questions |
1. What is a charity card?
A Charity Card is a specially designed greeting card that includes a donation to charity when sold. A Charity Card sends a message of the social responsibility your organization supports as well as the good wishes you are sending to them.
2. Why Heartfelt Charity Cards?
Heartfelt has 20 nationally recognized charities that represent medical research, human rights, and environmental causes. We are one of the few multi-charity organizations that offer charity greeting cards.
3. What is Relate with Impact?
Relate with Impact is a relationship marketing service that allows you to stay in touch with your clients through personalized cards that contain a customized message. We provide the services of imprinting cards, emulating your signature, and stuffing the envelopes. Brightly colored envelopes and commemorative postage is used. 99% of all greeting cards get read. Click here to learn more about our Turn-Key Programs.
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| Charity Questions |
1. How much goes to charities?
10% of card sales benefit a nationally recognized charity. This message is imprinted on the inside of the greeting card.
2. Is my charity cards purchase tax deductible?
No, your Charity Card purchase is not tax deductible as a business expense. Your purchase can be classified as a marketing or office expense. Because payment is not made directly to the charity from you, it cannot be deducted as a donation.
3. What charities are benefited by my purchase?
A list of charities can be found on our site under the Charitable Partners drop-down at the top of the page.
4. Can I choose a charity not listed on your site?
Absolutely! We are more than happy to make a one time donation to a charity of your choice. We ask that you contact the charity and ask for their permission for us to imprint their name and mission. We will provide a standard agreement for their signature.
5. Does it say any where on the card that a donation has been made to a charity?
A charity statement is centered either just above the fold, or just to the left of it, depending on the orientation of the card. The charity statement includes the name of the charity, a brief description of their mission statement, and their web address, such as the example shown below.
10% of the sale of this card will benefit Locks of Love, a not-for-profit organization that provides hairpieces to financially disadvantaged children across the U.S., under theage of 18, suffering from long term medical hair loss. www.locksoflove.org
6. Can I change the charity verbiage?
To be in compliance with the requirements of the Better Business Bureau guidelines for charitable giving, we need to print the exact amount of the donation (expressed as a percentage) on each card.
7. How can our organization be considered for your site/program?
We review potential national charities in which we can help make a difference on a regular basis. Our focus is on well run charities that meet specific criteria. See Charity Navigator for more information. If you are interested in learning more about a partnership with Heartfelt Charity Cards, please contact Customer Service at (800) 464-7880
8. How can I be sure you actually donate money to the charities?
Our charitable partners are thankful for the donations we make on an annual basis.
Click here to view some of the letters our partners have sent us.
9. Can I choose more than one charity?
Absolutely! Each charity selection requires its own "order", however, and all applicable fees for imprinting and set-up will apply.
10. Why can't I choose any card to go with any of the selected charities?
If you wish to choose your own card and associated charity, please go to our Classic Card section. Our Premier Cards are pre-designated for each charity and are often pre-printed to offer our charities equal representation of being chosen.
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| Shipping and Handling Questions |
1. How long after I order will my cards be shipped?
Typically, we ship within 2-5 business days after your order is submitted, depending upon your imprinting selections. Occasionally, there are imprinting requirements or special circumstances that may take more time.
Holiday card orders received before November 1st will ship within 5-7 business days following receipt of order. Orders placed after November 1st, may ship within 7-10 business days. In either case, you will receive shipment confirmation from our shipper, DHL as to the date your order shipped.
2. How long does imprinting take?
If cards are in stock and imprinting is not complicated, cards will be imprinted and shipped within 5-7 business days. Where there is a logo or special imprinting requirements, allow for ten business days to complete your order. This includes time for the creation of your digital proof, your review, final approval, imprinting and shipping.
3. How are the orders shipped?
We ship via DHL Ground. You may upgrade to Second Day Air or Overnight shipping.
4. Do you ship internationally?
No, Heartfelt is not licensed to ship orders outside of the United States. We can ship to APO addresses, but additional time may be required.
5. Do the cards arrive folded?
No, the cards are flat packed and surrounded with packing materials within the shipping box.
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| Billing/Customer Service Questions |
1. How can I pay for my order?
We accept Visa, Mastercard, Discover or American Express credit card. If you would like to establish a Corporate Account you may call Customer Service during regular business hours 9 AM - 5 PM (Central Standard Time). Please allow time for processing of your credit application, $500 minimum. A 50 % deposit is required if payment is not made via credit card at the time the order is placed.
2. When will my credit card be charged?
Upon on-line completion of your order, your credit card will be charged.
3. What happens if there is an error in my order?
Heartfelt errors: If it's our mistake, Heartfelt will make every effort to correct the error at our expense as quickly as possible.
Customer errors: While we try to catch spelling and grammatical errors that the customer has made, we make no guarantee that we will notice each one and cannot accept responsibility for them. Please proofread all text as you place and review your order. The e-mail confirmation of your order also provides you with an opportunity to review what you have submitted. Once your order has been printed, we cannot issue refunds due to incorrect card size, customer typos, omissions or changed dates or times, etc. Heartfelt will make every effort to assist you with a replacement order, at mutually agreed upon costs.
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| Questions About our Cards |
1. What size are the cards?
Classic Cards and Business Greeting Cards are 5" x 7"
Note Cards are 4 1/4" x 5 ½"
Premier Holiday Cards vary but are approximately 5 3/4" x 8"
Embossed Cards are 5 3/8" x 8 ¼"
2. Do I have to pay extra postage for the Premier Holiday Cards?
None of our Holiday Cards require additional postage.
3. Does Heartfelt use recycled materials?
Heartfelt's cards are printed with vegetable based ink on 100% chlorine-free paper.
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| Imprinting Questions |
1. Can we imprint a signature(s), or a corporate logo on the cards and/or envelopes?
Yes, our Creative Services Team is experienced in working closely with you to customize your imprinting to include logos and/or signature(s) on your cards. Corporate logos make a very strong impression with your customers and suppliers and we are experienced in successfully imprinting your logo on your card. Please be advised that logos that are screened are sometimes difficult to print clearly. The best quality printing of a logo results from a high resolution file, minimum 300 dpi. Logos can be e-mailed as either vector art (Adobe Illustrator .ai., or .eps formats), or as high resolution rasterized art (.jpg, .tif, or.bmp). See more details in the
logo section for your specific order. Heartfelt does not imprint logos on envelopes at this time.
2. Can we select a color for imprinting?
Heartfelt cards are imprinted in black unless otherwise noted. Imprinting in one or more Standard Colors or in selected PMS colors is available for an additional charge (in addition to the cost of imprinting). See
Imprinting.
3. Can I choose more than one personalized message to be imprinted on my cards?
Absolutely! Each personalized message requires its own "order", however, and all applicable fees for imprinting and set-up will apply.
4. How long does imprinting take?
If cards are in stock and imprinting is not complicated, cards will be imprinted and shipped within 5-7 business days. Where there is a logo or special imprinting requirements, allow for ten business days to complete your order. This includes time for the creation of your digital proof, your review, final approval, imprinting and shipping.
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| Mailing Services Questions |
1. Can Heartfelt Charity Cards mail our cards directly to my customers?
Yes, you must provide us with an Excel file (.xls or .csv ) of names and addresses, so processing can begin and an exact quote will be prepared. Options exist for postage other than first class that will offset some of the cost of the mailing service. We can mail the cards directly from our location, which is a great time saver for you. Additional fees apply.
You may also receive a portion of the cards for personalization. Shipping charges will apply for those cards forwarded to your office. Refer to our
"Mailing Services" section for full details, including an Excel spreadsheet template and guidelines to get you started.
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| Site/Account Questions |
1. I'm trying to order cards, but when I click on the "Next" button nothing happens. What's wrong?
The Operations System on your computer may not work well with dynamic websites (which change according to selections YOU make). Examples of these systems are Mozilla Firefox, Opera and Safari. Please use Internet Explorer or Netscape when placing your order.
2. Can I check my order history to find out details of previous orders?
Customer service will be happy to assist you with basic order information from the previous year.
3. How can I update my account information?
Sign into your account, then click on "Edit Customer Information" (directly above the Contact Information). Once you have made your updates, click on the "Next" button to save your changes.
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